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ORDER PROCESSING/SHIPPING
Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.
PLEASE READ ALL THE WAY BEFORE PLACING YOUR ORDER
Order Processing
Orders are not processed on weekends and holidays. Products ship within 1-3 business days. All orders received after 5PM will begin production the next business day.
Payment Terms
Terms of payment are always 100% upfront. We accept most major credit cards and money orders. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law.
Your billing and shipping address must match in order to complete a transaction on this site.
Shipping Policy
All orders within the US are shipped via USPS with receipt confirmation and insurance. It takes approximately 2-3 business days for orders to be delivered. Orders would be shipped once payment is confirmed and cleared. International orders typically take up to 10 business days for delivery and are shipped via FedEx (Orders to Canada ship via USPS Express). We reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.
Refund and Exchange Policy
All sales are FINAL and there are no refunds allowed.
All orders are shipped via USPS with receipt confirmation and insurance. It takes approximately 2-3 business days for orders to be delivered after the order processing timeframe for the product in question. Orders would be shipped once payment is confirmed and cleared. International orders typically take approximately 10 business days for delivery and shipped via USPS as well, unless otherwise stated by the customer. Duval Incense reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.
Errors and Shipment Delays
We will not be responsible for shipment delays due to weather or other natural or environmental factors, we will try our best to ship out products at the specified time frame promised.
If you have any questions in regard to your order please feel free to contact us M-F 9am-5pm Eastern Standard Time